TERMS & CONDITIONS

^{Last Updated: 3/26/2025}

This website is operated by Present Gifts, LLC (doing business as "What-A-Box"). Throughout the site, the terms “we,” “us,” and “our” refer to Present Gifts, LLC. The term “Website” refers to https://what-a-box.com/what-a-box. By visiting our Website and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms & Conditions (“Terms of Service,” “Terms”). These Terms of Service apply to all users of the site, including but not limited to browsers, vendors, customers, merchants, and/or contributors of content. We reserve the right to refuse service to anyone for any reason at any time.

By accessing or using any part of this site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions herein, then you may not access the Website or use any of our services. Please read these Terms of Service carefully before accessing or using our Website.

1. HOW SHIPPING WORKS

For our most current shipping policies (including shipping rates, schedules, and destinations), please visit our Shipping Information page (or contact us at [email protected]). We currently ship to addresses in the United States. International shipping may be available on a case-by-case basis, depending on the nature of the order and destination. Additional duties and fees for international shipments may apply.

2. LOCAL PICK-UP (IF APPLICABLE)

Where available, What-A-Box may offer a local pick-up option for customers located near our facilities in Willow Spring, North Carolina. Please check our Website or contact us directly at (919) 444-5819 or [email protected] to confirm availability, dates, and times for pick-up.

3. FREE SHIPPING (IF APPLICABLE)

Any references to “free shipping” apply only to qualifying orders and to addresses within the contiguous United States (unless explicitly stated otherwise). Free shipping thresholds, if offered, will be displayed during checkout and are subject to change without notice. Shipping outside the contiguous United States, including Alaska, Hawaii, or U.S. territories, and any international destinations, may incur additional charges.

4. ADDRESS CORRECTIONS & BULK SHIPPING

● Bulk Orders: If you place a single order containing multiple gift boxes shipping to one address, it is considered a bulk order. If you later decide to drop-ship boxes individually to multiple recipients, please email us at [email protected] to coordinate. Additional shipping fees may apply when converting from a bulk shipment to individual shipments.

● Address Accuracy: Please ensure the recipient’s name and delivery address are correct. We are not responsible for shipping issues arising from incorrect addresses.

5. TEMPERATURE-CONTROLLED SHIPPING

During warmer months, certain gift boxes (especially those containing perishable items like chocolate) may require insulated packaging or expedited shipping. Any necessary surcharges for such special packaging will be automatically applied at checkout. We will make an effort to label any items requiring temperature control on the product listing. If you wish to avoid temperature-control costs or are unsure about weather-sensitive products, please contact us for alternative options.

6. INTELLECTUAL PROPERTY

All gift box designs, images, descriptions, and the overall “look and feel” of What-A-Box offerings are the sole property of Present Gifts, LLC. No portion of our gift designs, packaging, or branding may be reproduced, duplicated, or resold without express written permission.

7. SUBSTITUTIONS

Because we often source from small-batch or artisan producers, certain items may go out of stock or become unavailable with minimal notice. We reserve the right to substitute an item of equal or greater value to fulfill your order in a timely manner. If an especially unique product is unavailable and no suitable substitute exists, we will remove that item from your order and issue an appropriate credit or refund.

8. WARM WEATHER SHIPPING

Melt-prone products (e.g., chocolate) are shipped at your own risk. We take reasonable precautions (such as insulated packaging) but cannot guarantee products will not be affected by extreme temperatures during transit. We do not issue refunds for products that sustain heat damage or melting.

9. PRODUCT PACKAGING & IMAGES

Manufacturers occasionally change their product packaging or ingredient lists without notice. As a result, the product you receive may differ from images on our Website. Please read all labels and warnings before consuming or using any item. If you have questions about a particular product, please contact the manufacturer directly. We have endeavored to display product images and colors accurately, but we cannot guarantee your monitor’s display will be true to life.

10. RETURN POLICY

For details on our most current return policy, including how to initiate a return or report an issue with your order, please visit our Return Policy page or email [email protected]. Note that perishable items, customized items, and certain other product categories may be ineligible for returns or refunds.

11. HOTEL DELIVERIES

If we deliver gifts to a hotel at your request, once hotel personnel sign for the packages, we consider our obligation fulfilled. It is the responsibility of hotel staff to ensure gifts are either delivered to the guest’s room or made available upon check-in. We cannot refund orders that are misplaced, not delivered to the guest in a timely manner, or otherwise unclaimed once accepted by the hotel.

12. UNCLAIMED SHIPMENTS

What-A-Box is not responsible for packages unclaimed by recipients. If an item is returned to us as unclaimed or undeliverable, additional shipping fees may apply to re-ship. We do not typically issue refunds for unclaimed or abandoned packages, unless otherwise stated in our Return Policy.

13. DAMAGED DELIVERIES

We must be notified of damaged products within 24 hours of delivery. If you observe damage, please keep all packaging materials and email images of the damaged items to [email protected]. We may need them for courier inspection or to file a shipping claim.

14. FOOD ALLERGY DISCLAIMER

Any food or beverage items included in What-A-Box offerings may be labeled with possible allergen-containing ingredients (as provided by the manufacturer). Always review product labels for allergen information before consuming. Present Gifts, LLC is not liable for any adverse reactions due to food allergies or other sensitivities.

15. MARKETING

We reserve the right to include a small business card or insert card in each shipped box. We may also display images of our finished gift boxes on social media or other marketing channels, including any customization requested by our clients. If you have concerns about brand or confidentiality, please contact us in advance of placing your order.

16. CUSTOMIZABLE ITEMS

If you submit personalized text, images, or other materials for printing on gift tags, stickers, or any other item, you are solely responsible for ensuring the accuracy of spelling, grammar, and other content. We are not liable for errors, omissions, or any inaccuracies in the materials you upload.

17. PRICES & SERVICES

All prices are subject to change without notice. We reserve the right at any time to modify or discontinue any product or service without liability. Any special offers or discounts are subject to change or cancellation at our discretion.

18. USER COMMENTS & SUBMISSIONS

If, at our request or on your own, you send ideas, suggestions, proposals, plans, or other materials (collectively “comments”), you agree that we may at any time, without restriction, edit, publish, distribute, or otherwise use any comments you forward to us. We are under no obligation:

1. To maintain comments in confidence;

2. To pay compensation for comments; or

3. To respond to comments.

You agree that any comments you post will not violate any third-party rights, including copyright, trademark, privacy, or other personal or proprietary rights. You further agree your comments will not contain unlawful, abusive, or obscene material, or malware that could affect the operation of our site.

19. COPYRIGHT NOTICE

All content on this Website (including text, graphics, images, logos, and compilations) is the property of Present Gifts, LLC or its licensors and is protected by U.S. and international copyright laws. You may not reproduce, republish, upload, post, or distribute any portion of the Website or its contents without express written consent from us. You may download or print portions of the content for personal, non-commercial use, provided you keep all copyright and trademark notices intact.

20. TRADEMARK NOTICE

What-A-Box™ and other associated trademarks, service marks, designs, and logos displayed on our Website belong exclusively to Present Gifts, LLC. They may not be used in connection with any product or service without express written permission. All other trademarks not owned by What-A-Box that appear on this site are the property of their respective owners.

21. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Present Gifts, LLC (What-A-Box) and its officers, employees, and affiliates from any claim or demand arising out of your use of our Website or your breach of these Terms of Service, including attorney’s fees and costs.

22. DISCLAIMER OF WARRANTIES

All information, content, and materials on this Website and any products or services provided are offered on an “as is” basis. We make no warranties or representations, express or implied, as to accuracy, timeliness, reliability, or suitability for any particular purpose. Present Gifts, LLC will not be liable for any damages arising from the use of or inability to use this Website or its offerings.

23. INACCURACIES

Occasionally, information on our Website may contain typographical errors or omissions related to product descriptions, pricing, promotions, shipping details, or availability. We reserve the right to correct such errors and to cancel or update information if any information is found to be inaccurate (including after you submit your order).

24. COOKIES & TRACKING TECHNOLOGY

We may use cookies and other tracking technologies to enhance user experience, analyze website traffic, and support promotional activities. If you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

25. PRIVACY

We collect personally identifiable information (such as names, addresses, and email addresses) solely when voluntarily submitted by visitors. This information is used to fulfill your specific requests (e.g., completing orders). We may share data with governmental agencies or third parties assisting in fraud prevention or investigation, as permitted or required by law. For more details, please see our Privacy Policy or contact us at [email protected].

26. SECURITY

We take commercially reasonable measures to protect your personal information and follow industry best practices to ensure it is not inappropriately accessed, disclosed, or destroyed. Credit card and financial data are encrypted using SSL and stored with AES-256 encryption. However, no method of electronic transmission or storage is 100% secure; we cannot guarantee absolute security.

27. THIRD-PARTY SERVICES & LINKS

Our Website may link to third-party websites or services that we do not operate. We are not responsible for the content or accuracy of third-party websites and will not be liable for any damage arising from your use of or dealings with them. Please review any third-party policies before you engage in a transaction with them.

28. PROHIBITED USES

In addition to other prohibitions set forth in these Terms, you are prohibited from using the site or its content for any unlawful purpose or to solicit others to engage in unlawful acts. You may not infringe on our or others’ intellectual property rights, harass or discriminate against others, submit false or misleading information, or upload malicious software. We reserve the right to terminate your use of the Service or any related website for violating any prohibited uses.

29. GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of North Carolina, United States, without regard to conflict of laws principles. Any legal action arising out of or relating to these Terms shall be filed in a court of competent jurisdiction located in North Carolina.

30. CHANGES TO THESE TERMS & CONDITIONS

We reserve the right to update or modify these Terms at any time without prior notice. Changes become effective upon posting to our Website. Your continued use of the site following any changes constitutes acceptance of the updated Terms. It is your responsibility to review this page periodically.

31. MOBILE/SMS COMMUNICATIONS

Where you have opted in to receive text message alerts or promotional offers, you acknowledge that messaging and data rates may apply depending on your mobile carrier. You may opt out at any time by following the unsubscribe link or instructions provided in each SMS.

32. CONTACT INFORMATION

For questions about these Terms, or to reach us for any reason, please contact:

Present Gifts, LLC (d/b/a What-A-Box)

Address: 12 Clay Hill Ct, Willow Spring, NC, 27592, USA

Phone: (919) 444-5819

Email: [email protected]