Contact Us

We can provide you with a specific ship date and advise you on the best shipping method to use to meet your date, but we cannot ensure a specific arrival date since we cannot control UPS processes. Email us at [email protected].

Typically, orders take 2 days to process and 2-6 days to ship via standard ground shipping, depending on your ship to location. If you’re in a pinch, email us at [email protected], and we’ll see what we can do.

If you select one of our expedited shipping options, we will fulfill orders placed before 9AM EST the same business day, otherwise they will be fulfilled the next business day.

**Please note orders placed after 9AM EST on Friday will process and ship the following Monday.

Shipping Method Duration

- Ground Shipping: 2-6 Business Days

- Express: 3 Business Days

- 2 Day: 2 Business Days

- Standard Overnight: 1 Business Days

We accept Visa, MasterCard, American Express and Discover.

Expedited shipping costs vary depending on the weight and size of the gift you choose

as well as your destination. Upon checkout, you’ll be able to see the pricing options.

If a box is delivered according to your tracking but the recipient didn’t get it, our customer care team will do everything in our power to locate it by calling the carrier and even the intended delivery building to give you all the information you need. Beyond that, unfortunately this is a rare situation that’s out of our control, and could be attributable to any number of things, including the package being stolen or lost. We recommend filing a carrier claim, and we’d be happy to the same on our end!

We do ship internationally. Email us at [email protected] to get your order placed. Please note additional duties and taxes charges will be included with your order.

Yes, we can include your personal note - simply write it in the box when you check out. Your sentiment is handwritten on a note card and placed within your box when shipped.

We understand that you may need to make some changes to your order such as incorrect address or name. We will do our best to accommodate if we have not already sent your order out (our processing time is 1-2 business days). Please email us at [email protected] and we’ll do everything we can to help.

At WHAT-A-BOX®, it is our passion to make giving and receiving gifts a beautiful experience. We unconditionally guarantee the presentation and quality of our gifts upon delivery, and we are here to make certain that you and your recipients are 100% satisfied. If a gift we’ve sent does not live up to these high standards, please contact us and we’ll do all we can to make it right. Please reach out to us at [email protected] to receive a return authorization.

There is no pricing listed on any of our items, and we do not include a receipt, only the gift note that you include.

Once you place your order online, you will receive an order confirmation emailed to your address which will include a tracking number.

Nope! Our process allows for the recipient to be surprised at their gift delivery - unless you reach out to them on your own. They do not receive any details from us except the actual gift.

We love to create custom boxes. Please email us to find out more about our minimumsand how we can work together.

Yes. We specialize in quantity orders. Please take a look at our Gifting Services page and feel free to email us with any questions.

Yes, we can create specially branded gift boxes for your company, special event or organization in multiple quantities. Please take a look at our Gifting Services page and feel free to email us with any questions.

We would love to hear your thoughts on collaborating. We choose a select number of collaborations annually and are interested in hearing from you.