RETURN POLICY

This Return Policy applies to all purchases made from Present Gifts, LLC (d/b/a What-A-Box) (“What-A-Box,” “we,” “our,” “us”). By placing an order through our Website at https://what-a-box.com/what-a-box (the “Website”), you agree to the terms described in this policy. We reserve the right to modify this Return Policy at any time, and any changes will be effective upon posting to our Website.

1. GENERAL RETURN ELIGIBILITY

1. Eligible Items: Returns are permitted only for non-perishable, non-customized, and non-personalized items that are in new, unused, and resalable condition, with original tags and packaging intact.

2. Ineligible Items: The following cannot be returned or exchanged under any circumstances:

○ Perishable goods (including, but not limited to, food, chocolate, or other heat-sensitive items).

○ Custom or personalized products (including items with custom tags, stickers, or branding).

○ Gift cards, clearance items, or “final sale” items.

○ Items not in their original packaging or that appear used or damaged by the customer.

3. Time Limit: To be eligible for a return, you must contact us within 7 days of receiving your order. No returns will be accepted after this window, regardless of the reason.

4. Pre-Authorization Required: You must obtain written authorization from us before sending any merchandise back. Unauthorized returns will be refused and no refunds will be issued.

2. RETURN PROCESS

1. Request a Return: Email [email protected] with your order number, details of the item(s) you wish to return, and the reason for return.

2. Approval & Return Merchandise Authorization (RMA): If your return request meets our criteria, we will provide you with a written authorization (RMA number) and return instructions.

3. Shipping: Pack the item(s) securely and ship them to the address provided in the RMA instructions.

○ Customer Responsibility: You are responsible for paying all return shipping costs unless the return is due to our error (e.g., wrong item shipped) or a confirmed defective product.

○ Tracking & Insurance: We strongly recommend using a trackable shipping service and purchasing shipping insurance. We are not responsible for return packages lost or damaged in transit

3. REFUNDS & PROCESSING

1. Inspection: Once your return is received and inspected, we will notify you via email about whether the return is approved or denied. This determination is at our sole discretion, based on the condition of the returned item(s).

2. Refund Method:

○ Approved returns will be refunded to the original form of payment within 10–14 business days after we confirm receipt and acceptance.

○ We do not refund any original shipping costs, and we do not reimburse return shipping fees unless the return is due to our confirmed error or a documented product defect.

3. Restocking Fee (if applicable): In certain cases, especially for large or bulk returns, we reserve the right to charge a restocking fee (a percentage of the item’s purchase price). If applicable, this will be disclosed during the return authorization process.

4. Partial Refunds: If items are returned used, damaged (by the customer), or missing components (e.g., original boxes, inserts, accessories), we may deny the return or issue a partial refund at our sole discretion.

4. EXCHANGES

We do not offer direct exchanges. If you wish to exchange an eligible item for another product, please request a return following the steps above, and then place a new order for your desired item. Shipping fees apply accordingly.

5. DAMAGED OR DEFECTIVE ITEMS

1. Notification Period: You must notify us of any damaged or defective items within 24 hours of delivery.

2. Proof of Damage: Email clear photos of the damage (including packaging) to [email protected]. We may require further evidence or inspection.

3. Resolution: After verifying the issue, we may offer a replacement, refund, or store credit, at our discretion. We do not guarantee a refund or replacement on items that show signs of misuse, or damage occurring after successful delivery.

6. NON-RETURNABLE CIRCUMSTANCES

● Refused or Unclaimed Deliveries: If a shipment is refused by the recipient or returned as undeliverable, we will not issue a refund for shipping charges and may deduct any additional carrier fees from your refund.

● Bulk/Corporate Orders: Large-volume or corporate orders are typically not eligible for returns unless specifically agreed upon in writing.

● Gifts: Items purchased as gifts can only be returned by the original purchaser. Gift recipients are not entitled to refunds unless the order is processed directly under their own payment method.

7. POLICY ENFORCEMENT

We strictly enforce this Return Policy to ensure fairness and efficiency for all customers. We reserve the right to refuse returns or refunds if any of the above conditions are not met or if there is evidence of fraudulent activity, abuse of our policy, or other suspicious circumstances. Our decisions are final.

8. CHANGES TO THIS POLICY

We may update or modify this Return Policy at any time without prior notice. All changes are effective immediately upon posting to our Website. Continued use of our Website or purchase of our products indicates acceptance of the revised policy.

9. CONTACT INFORMATION

For questions or concerns regarding our Return Policy, please contact:

Present Gifts, LLC (d/b/a What-A-Box)

12 Clay Hill Ct Willow Spring, NC 27592 United States

Phone: (919) 444-5819

Email: [email protected]